If you receive an error message while copying your temporary password from the welcome email and pasting it into the password field, please try manually entering the password. Sometimes an extra space gets copied with the password and isn't noticed when it's pasted in because the password is hidden. This will cause your login to fail.
If you have manually entered your password and are still receiving an error message, please reach out via live chat during our normal business hours (9am–5pm CST Monday through Friday) or email Customer Success at success@internetofinsurance.org